FAQs and Feedback

For questions or concerns regarding Novogradac & Company products please contact the Products Desk at 415-356-7960 or via email at products@novoco.com.

Account

Do I have to create an account to purchase a product or register for an event online?
An account must be created for all purchases made both online and over the phone.

How secure is your site?
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

How will my personal information be used?
Novogradac & Company LLP will use the information you submit to process your purchase or registration. Novogradac & Company LLP does not share any information with third-party marketers. All information collected is for Novogradac & Company LLP internal use only. For more information, please refer to our privacy policy.

My company/organization is tax-exempt. How can I update my account to reflect that status?
Please contact us to receive a personalized link to a web portal where you will submit your certificates. Once that information is validated, Novogradac & Company will update your user profile to reflect your tax-exempt status. We will contact you when that process is complete.
 

Product Orders

How long will it take to get my order?
If you select standard shipping, and the product is in stock, you should receive your order seven to 10 business days after receipt of payment.

Do you offer rush delivery?
Yes, overnight and 2nd day delivery options are available.

When will be my order be shipped?
Ground orders will ship within two business days of purchase. Expedited orders placed before 3 p.m. (PT) Monday-Friday will ship the same day. Expedited orders placed after 3 p.m. and/or on Saturday-Sunday will ship the next business day.

How do I pay for my order?
Novogradac & Company LLP accepts American Express, Discover, MasterCard and Visa credit cards, and checks denominated in U.S. dollars and drawn on a U.S. bank.

Where do I send my check payment?
For check payments, please remit to:

Attn: Products Desk
Novogradac & Company LLP
PO Box 7833
San Francisco, CA 94120

What shall I do if I received a damaged item?
In the event that your item is damaged upon delivery, we recommend that you send an email to products@novoco.com. Please include your order number, what item was damaged, the damage done to the item and whether you would like a company credit or a replacement item sent to you. Somebody will respond to your request as soon as possible.

What is your return policy?

Customers may return any handbook or reference manual (see exceptions below) for company credit or exchange for any other Novogradac & Company LLP handbook or reference manual provided the returned item is received within 14 days of the receipt of shipment and provided all items are received in re-sale condition. Customers are responsible for the cost of shipping. Items returned in unsellable condition will not be accepted.

We do not offer cash refunds on the purchase of any product.

 

Special Exceptions:

  • Software - We only accept returns on software if it was received in a damaged condition.
  • Newsletter subscriptions may be canceled for credit only if Novogradac & Company LLP is notified within 60 days of subscription activation. We do not provide cash refunds on the purchase of any books, software or periodical subscriptions.

Does Novogradac & Company LLP offer bulk or volume discounts?
Yes,  customers are eligible for quantity discounts on the purchase of multiple titles in one purchase. These discounts are:

 

Handbooks:

  • 15% off for 3-10 handbooks
  • 20% off for 11-15 handbooks
  • 25% off for 16 or more handbooks

 

Journal of Tax Credits:

  • 1-2 = $199 per 1 year subscription
  • 3-20 = $179 per 1 year subscription plus 1 complimentary 1 year subscription
  • 21-50 = $169 per 1 year subscription plus 2 complimentary 1 year subscriptions
  • 51-100 = $159 per 1 year subscription plus 3 complimentary 1 year subscriptions
  • 101+ = $149 per 1 year subscription plus 4 complimentary 1 year subscriptions

Can I use my product credit for an event that I would like to attend to or vice versa?
Product credits cannot be used for event or workshop registration, nor can event credit be applied to product purchases. Event credits are transferable to colleagues. Any type of company credit with Novogradac & Company expires after one year from the date of issue.