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Operations Compliance Specialist I
Posting Date: July 11, 2024
Closing Date: Aug. 11, 2024
Yardi
None
Modesto, CA None

Yardi is a global software company providing innovative property management solutions and services in every real estate market. We are focused on providing our customers with superior products and outstanding customer service. We are passionate about technology and believe work should be fulfilling and fun! We are committed to our customers, employees and the communities where we live.

Operations Compliance Specialist I
Posting Date: June 28, 2024
Closing Date: July 28, 2024
Yardi
None
Bakersfield, CA None

<p>Yardi is a global software company providing innovative property management solutions and services in every real estate market. We are focused on providing our customers with superior products and outstanding customer service. We are passionate about technology and believe work should be fulfilling and fun! We are committed to our customers, employees and the communities where we live.</p> <p>We are looking for experienced customer support professional with working knowledge of LIHTC and HUD compliance to join Yardi’s growing Rightsource Team!</p> <p><strong>What you will do</strong></p> <ul> <li>Respond to customer compliance questions submitted via chat and email by clarifying information, researching issues, and providing answers to customer compliance and RightSource questions</li> <li>Resolve file audit support calls referencing audit guides, agency program handbooks, and client notes in RightSource software</li> <li>Record all customer support calls and emails in the RightSource software, including details of inquiries, complaints, comments, and steps taken to resolve issues</li> <li>Follow audit guides and established customer service standards to provide clients with consistent information and exceptional customer service</li> <li>Use your strong customer service skills to field high-volume customer inbound calls, emails, and chat/logged communication with quality and care, handles basic/common compliance inquiries, and routes majority of inquiries to</li> </ul>

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