FAQs and Feedback

Should I consider the information communicated in a Novogradac online course the same as professional advice?

Novogradac & Company LLP webinars are presented as general learning opportunities and are not a substitute for professional advice. You agree not to make business or financial decisions based solely on the webinar materials and you agree that we are not responsible for business or tax decisions made by webinar attendees based on the information provided by the instructors during the webinar. Each tax credit property has specific issues and circumstances associated with that property. Webinar attendees are strongly encouraged to consult their legal and/or tax advisors for advice specific to the attendee’s specific circumstances.

Do Novogradac online courses qualify for Continuing Professional Education (CPE)?

Most Novogradac webinars and on-demand courses qualify for CPE credit. However, recordings of webinars watched after the live broadcast (unless they are converted to on-demand courses) do NOT qualify for CPE credit. In accordance with the standards of the National Registry of CPE Sponsors, CPE credits for the courses are based on a 50-minute hour group-internet based instructional method.

Except as explicitly stated in the program materials (if applicable), the webinar, recording, on-demand course or online workshop will not qualify attendees for any type of continuing education credit or certification issued by any organization.

Can multiple people in an organization watch an online course on one screen?

Multiple registrants may watch an online course on one screen as long as they are all paid registrants. Webinars and webinar recordings offer discounts when registering multiple people at a time.

If multiple paid registrants are watching an online course on the same screen, who will receive CPE?

If multiple registrants are watching a live webinar on one screen, only the person who's name appears as the person logged in (to the extent he or she responds to the polling questions and is logged in for minimum amount of time) will receive CPE credit UNLESS the group completes the Small-Group Sign-In Sheet provided in the and returns it via email scan to sarah.scholz@novoco.com.

What are the minimum system requirements for attending a webinar or recording?

Novogradac & Company LLP webinars are broadcast through GoToWebinar. A broadband internet connection is required. For minimum system requirements, click here >>

How do I get access to the course(s) I've ordered?

Live webinars: Paid registrants of live webinars will receive via email a link to the webinar and the handouts on the evening prior to the live broadcast. They will then receive via email within two business days, a link that provides access to the recording of the webinar until the one-year anniversary of the live broadcast date.

Webinar recordings: Those who purchase webinar recordings (meaning the live event has since been broadcast) will receive via email within one business day a link to the webinar recording and any associated handouts.

On-demand courses: Paid registrants of on-demand courses will receive via email within one business day after the purchase a link to access the on-demand course.

When does each type of online course expire?

Live webinars: A registration to a live webinar entitles the registrant (and only the registrant) to access the recording until the one-year anniversary of the live braodcast date.

Webinar recordings: The link to a webinar recording will expire on the one year anniversary of the original webinar broadcast date. Those who purchase access to a webinar recording one month after the live broadcast will have access to the recording for eleven months. Those who purchase access to the recording nine months after the live broadcast will have access to the recording for only three months.

On-demand courses: Access to on-demand courses expires 30 days after receiving the email with the login information. Enrollees should print a copy of their certifcate after passing the course's final exam.

Can I pay for a course by check?

Registrants who select the payment-by-check method will not receive login information until the check payment has been received by Novogradac & Company LLP. If the payment has not been received prior to the airing of the live webinar the registrant will receive login information for the recording only, which does not provide CPE credit nor live interaction with the instructors.

What is your cancellation and refund policy?

If you are unable to attend a webinar and would like a refund on your registration fees, you must submit a cancellation in writing at least 3 days prior to the event. Please submit cancellations to events@novoco.com. Please note that a 15% cancellation fee will be assessed. We regret that we cannot issue a refund to those who cancel after the log-in information has been distributed.

In the event of a major technological problem that prevents or interrupts our transmission of the webinar broadcast, such as a power outage at our broadcast site, we will either re-broadcast the webinar or issue registrants an event credit. Credits may be applied toward any Novogradac & Company LLP event and are valid for one year from the credit’s date of issuance.

What if I have a question or concern regarding continuing professional education delivered by Novogradac?

Please address any questions or concerns regarding CPE at Novogradac & Company workshops, webinars or on-demand courses to the Events Desk at 415-356-7970 or events@novoco.com.

Unresolved issues or concerns regarding registered CPE sponsors may be reported to the National Registry of CPE Sponsors and submitted online at www.nasbaregistry.org/cpas/complaints.